Frequently Asked Questions
Everything you need to know about shopping with VLAND VIP
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days depending on your location. We offer free standard shipping on all orders over $75. Express shipping options are available at checkout for an additional fee.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned unless they are defective.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. As our collections range from slim to oversized fits, we recommend checking the 'Model Stats' section to see how the garment drapes on a real person.
What payment methods do you accept?
VLAND VIP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable packaging by the end of next year.